99xo game Privacy Policy

1. Introduction and Scope

99xo game is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy applies to the website https://99xogame.cam and its applications. By creating an account, making a deposit, placing bets, or using any other service on the platform, you are considered to have accepted the terms of this policy.

The main purpose of this policy is to clearly inform you of what information we hold about you, why we hold it, and how we manage it. We believe that transparency about data is the foundation of a trustworthy platform. To learn more about us, visit our About Us page.

If you disagree with any part of this Privacy Policy, we ask that you refrain from using our services. This policy must be read alongside our Terms and Conditions, as both documents together form the complete terms of use for the platform.

2. What Information We Collect

99xo game may collect the following types of personal information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for account verification)
• Mobile number and email address
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account number (for deposits and withdrawals)
• Transaction history and amounts
• Records related to deposits and withdrawals

2.3 Usage Information

• Account login times, IP address, and device information
• Gaming and betting activity history
• Time spent on the platform and pages visited
• Records of conversations with customer support

2.4 Technical Information

• Browser type and version
• Operating system and device model
• Cookie and session data
• Referral source (how you arrived at the site)

3. How Information Is Collected

99xo game collects information in several ways:

3.1 Information You Provide Directly

Information you enter during account registration — such as your name, mobile number, email, and ID details — comes to us directly. Payment information provided at the time of deposit or withdrawal also falls into this category.

3.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically through technical means. This includes your IP address, browser information, cookie data, and a detailed log of your activity on the site.

3.3 Via Third Parties

When a transaction is completed through a payment gateway provider such as bKash or Nagad, relevant transaction information is received from them. Confirmation data may also be received from identity verification service providers.

4. Purpose of Using Information

We use your information for the following specific purposes:

• Account Management: Registration, login verification, and maintaining account security.
• Identity Verification: Confirming user age and identity as part of the KYC process.
• Transaction Processing: Completing deposits and withdrawals and keeping transaction records.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Customer Support: Responding to your questions or complaints.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Bonuses and Promotions: Providing applicable bonuses and offers based on your eligibility.
• Legal Obligations: Retaining information necessary to comply with applicable laws.

We never sell your information and do not use it for any purpose beyond those listed above. For every use of your information, we follow the principle of collecting only the minimum data necessary.

5. Data Storage and Security

5.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a set period due to legal obligations and financial record requirements. Once the set period has ended, information is securely deleted or rendered inaccessible.

5.2 Technical Security

99xo game uses industry-standard technology to protect your information:

• All data transmissions are secured using SSL (Secure Socket Layer) encryption.
• Stored data is kept in an encrypted state.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits are conducted.
• Strict access controls: only authorised personnel can access the relevant information.

5.3 Your Responsibilities

While we provide the highest level of technical protection, it is your responsibility to keep your account password confidential, avoid logging in on unfamiliar devices, and notify us immediately if you notice any suspicious activity.

6. Sharing Information with Third Parties

99xo game does not sell your personal information to third parties. However, limited information may be shared in the following situations to operate the service properly:

6.1 Service Providers

Only the necessary information is shared with specialist third-party organisations for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. These organisations are contractually bound to comply with our privacy standards.

6.2 Legal Obligations

Information may need to be disclosed to fulfil legal responsibilities in response to a valid order from a competent court or government authority. Only the specifically requested information is provided in such cases.

6.3 Fraud Prevention

Relevant information may be shared with the relevant authorities when needed to investigate financial fraud or threats to platform security.

6.4 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity, subject to the same privacy standards being maintained.

7. Cookie Policy

A cookie is a small data file stored in your browser that helps improve your experience on a website. 99xo game uses the following types of cookies:

7.1 Essential Cookies

These cookies are essential for the basic functioning of the site. They keep your login session active, manage security tokens, and remember your preferences. Disabling them will prevent the site from working properly.

7.2 Analytical Cookies

These cookies help us analyse how users interact with the site. Through them, we identify popular pages, user journeys, and technical issues in order to improve the quality of our service.

7.3 Functional Cookies

These cookies are used to remember language preferences, regional settings, and other personalised settings, so you do not have to set your preferences again each time you log in.

You can manage or delete cookies through your browser settings. However, please note that disabling certain cookies may prevent you from using some features of the platform.

8. User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to view the information we hold about you. We will provide that information to you within a set timeframe.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Some changes may require additional documents for identity verification purposes.

8.3 Right to Deletion

After closing your account, you may request that certain information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. In that case, we will stop using your information for that purpose.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact our customer support via 24/7 live chat or write to the support email. We provide assistance in both Bengali and English. For more information on responsible gaming, visit our Responsible Gaming page.

9. Protection of Minors

99xo game strictly enforces a 21+ age policy. Our platform is exclusively for adult users. We do not intentionally collect any information from persons under the age of 21.

Age verification is a mandatory step in the account verification process. If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor has used your information to open an account, please notify our support team immediately.

10. Changes to This Policy

99xo game may update this Privacy Policy from time to time. The policy may change if the scope of services expands, technology changes, or due to legal obligations.

For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes have been made will be taken to mean that you have accepted the updated policy.

The "Last Updated" date at the top of the page always indicates the date of the most recent version of this policy. You can visit our FAQ page for answers to common questions.

11. Contact Us

If you have any questions, feedback, or complaints about this Privacy Policy, please get in touch with us. Our data protection team will review your request as promptly as possible.

99xo game offers support via live chat 24 hours a day, 7 days a week. Our support team is available in both Bengali and English.